Zero-defect products, delivery on time, environment compliance and Code of Conduct
compliance constitute critical expectation of Arçelik A.Ş. for a sustained cooperation.
If the supplier conducts non-conformity, Arçelik A.Ş. can demand the supplier to
carry out corrective actions, to take precautionary measures against potential non-conformities
and compensate the Company’s losses.
The supplier is obliged to form a system to evaluate these demands, to plan corrective
and precautionary actions against non-conformance and to inform Arçelik A.Ş. about
the results of these plans and applications.
Quality complaints and “Corrective/Precautionary Action Requests” filed to the supplier
by Arçelik A.Ş. must be responded in writing by means of 8D forms.
The supplier’s reply should meet the following requirements:
Temporary measures taken against the problem should be reported within 48 hours.
These temporary measures cover re-inspections, sorting, inventory separation and
product blockages. Permanent measures taken against the problem should be reported
within 10 business days.
The report of permanent measures should include:
If the supplier does not restore the non-conformities actively and these problems
are continuous, it constitutes the reason for decommissioning and termination of
contract is considered.